{"id":223,"date":"2018-08-30T08:57:06","date_gmt":"2018-08-30T08:57:06","guid":{"rendered":"https:\/\/webdzier.com\/demo\/free-themes\/business-idea\/?page_id=13"},"modified":"2018-11-02T11:52:28","modified_gmt":"2018-11-02T02:22:28","slug":"about-versa-hr-case-management","status":"publish","type":"page","link":"https:\/\/versa-case.com.au\/index.php\/about-versa-hr-case-management\/","title":{"rendered":"About versaCase"},"content":{"rendered":"<p>versaCase has been carefully designed to include everything a business needs in an integrated Case Management Software Suite. One of the many things versaCase excels in is HR Services and Delivery.<\/p>\n<p>The three core components of HR service delivery tools are HR Case Management, an HR Knowledge base, and a Self-service Portal.\u00a0Case Management is arguably the core component of HR service delivery.\u00a0So let\u2019s take a look at the advantages of case management from the perspective of an HR organisation.<\/p>\n<p>Think of a case as a request.\u00a0\u00a0Requests can come from employees, managers, pre-hires and new-hires, HR Business Partners, and external persons or organisations.<\/p>\n<p>Each request needs to be recorded, along with key information about the requester, the category and subcategory of the request and the source of the request (e.g. email, self-service, telephone, chat).<\/p>\n<p>An HR case management solution delivers five key features that enable efficiency, time savings and customer satisfaction.\u00a0Those five are Dashboards, SLA\u2019s, Collaboration tools, Workflow automation and Analytics.<\/p>\n<p>versaCase has been carefully designed to ensure it delivers on all key features as well as being flexible enough to adapt to other business requirements.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>versaCase has been carefully designed to include everything a business needs in an integrated Case Management Software Suite. One of the many things versaCase excels in is HR Services and Delivery. The three core components &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-223","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/pages\/223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=223"}],"version-history":[{"count":4,"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/pages\/223\/revisions"}],"predecessor-version":[{"id":450,"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/pages\/223\/revisions\/450"}],"wp:attachment":[{"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}