{"id":344,"date":"2018-10-22T09:44:19","date_gmt":"2018-10-22T00:14:19","guid":{"rendered":"http:\/\/versa-case.com.au\/?page_id=344"},"modified":"2018-11-02T10:18:42","modified_gmt":"2018-11-02T00:48:42","slug":"customer-portal-case-management","status":"publish","type":"page","link":"https:\/\/versa-case.com.au\/index.php\/customer-portal-case-management\/","title":{"rendered":"Customer Portal"},"content":{"rendered":"<div style=\"font-size: 18px;\">How you allow your clients and contacts to interact with your business sets the tone for entire relationship. Create a lasting and professional impression by providing them with an intuitive platform for interacting with your business. versaCase&#8217;s Customer Portal is a rich user interface that enables clients to view and raise new requests, update current requests and manage tasks assigned to them.<\/div>\n<h4>Responsive Design<\/h4>\n<p>A responsive graphical user interface will scale appropriately for use on any device, tablet or smart phone.<\/p>\n<h4>View &amp; Manage Cases<\/h4>\n<p>Clients and contacts can access the Customer Portal to view and manage their own requests and even run specified reports to track progress.<\/p>\n<h4>Service Catalogue<\/h4>\n<p>A fully integrated Service Catalogue offers a\u00a0custom\u00a0service menu that clients can use to make specific service requests with a guided template. These requests can then be logged and routed to the correct Queue and automatically categorised appropriately.<\/p>\n<h4>Knowledge Base<\/h4>\n<p>The versaCase Knowledge Base has been integrated into the Customer Portal so support articles and other relevant information can easily be published and available to the Portal users.<\/p>\n<h4>Tasks &amp; Approvals<\/h4>\n<p>Tasks and Approvals can a assigned to contacts and can be accessed and manged by them through the Customer Portal which feeds back into the versaCase Case Management Software.<\/p>\n<h4>Chat<\/h4>\n<p>The versaCase Customer Portal offers a chat window where contacts can chat with users in versaCase to assist with issues and enquiries they might have.<\/p>\n<h4>Reports<\/h4>\n<p>versaCase Reports can be published to the Customer Portal to allow contact or customers to view particular reports that are relevant to them. For example a Case Progress Report could be published to allow the Portal users to easily see the progress of all their open Cases in a graph format.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How you allow your clients and contacts to interact with your business sets the tone for entire relationship. Create a lasting and professional impression by providing them with an intuitive platform for interacting with your &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-344","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/pages\/344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=344"}],"version-history":[{"count":5,"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/pages\/344\/revisions"}],"predecessor-version":[{"id":476,"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/pages\/344\/revisions\/476"}],"wp:attachment":[{"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}