{"id":351,"date":"2018-10-22T10:44:58","date_gmt":"2018-10-22T01:14:58","guid":{"rendered":"http:\/\/versa-case.com.au\/?page_id=351"},"modified":"2018-10-22T12:45:06","modified_gmt":"2018-10-22T03:15:06","slug":"knowledge-base-case-management","status":"publish","type":"page","link":"https:\/\/versa-case.com.au\/index.php\/knowledge-base-case-management\/","title":{"rendered":"Knowledge Base"},"content":{"rendered":"<div style=\"font-size: 18px;\">Assist your clients and users to find the information they need. versaCase includes a Knowledge Base allowing articles and solutions to be published via the system and accessible to users and non-users of versaSRS.<\/div>\n<h4>Custom Publishing<\/h4>\n<p>Publish articles to everyone or only publish to specific Teams. Publishing Control allows for the creation of a tailored and secure Knowledge Base solution that has the right information available to the right people.<\/p>\n<h4>Search<\/h4>\n<p>the versaCase Knowledge Base allows for standard and full-text searching of articles giving the users search for key words and filter by category.<\/p>\n<h4>Customer Portal Access<\/h4>\n<p>Knowledge Base articles can be selectively published to the Customer Portal allowing contacts outside the versaCase user base to access specific information relevant to them.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Assist your clients and users to find the information they need. versaCase includes a Knowledge Base allowing articles and solutions to be published via the system and accessible to users and non-users of versaSRS. Custom &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-351","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/pages\/351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=351"}],"version-history":[{"count":2,"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/pages\/351\/revisions"}],"predecessor-version":[{"id":360,"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/pages\/351\/revisions\/360"}],"wp:attachment":[{"href":"https:\/\/versa-case.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}