In May 2015 South32 demerged from BHP and brought with them some 7,000 employees and contractors including one third of the HR staff. The HR hubs comprise approximately 72 staff located in Australia, Johannesburg and Colombia, who manage around 6000 cases per month via mail and phone.
Australian Satellite Communications Pty Ltd (ASC) which is part of the Australian Satellite Communications Group of Companies has a wealth of experience in providing satellite communications services throughout the Asia – Pacific region, and is able to provide turnkey solutions for customers in very tight time-frames.
The Shared Service Centre was tasked to manage employee enquiries and improve service levels. The organisation had a charter of requirements
with regards to case classification, standardisation, prioritisation and workflow management. These could not be managed within their ERP.