The profitability, success and effectiveness of your organisation is dynamically linked to the quality of the support you provide your customers. Providing a First Class level of service, by utilising a system which enables you to fully manage your customers, will enhance customer satisfaction, increase productivity and subsequently reduce operational costs.
Scalable
The versaCase framework, adaptability and design enables companies to implement the solution for business processes which cover a wide range of areas catering for virtually any process which requires comprehensive management and communications tracking.
Accountable
A carefully designed audit history ensures that every action that occurs in versaCase is logged and can be reported on. Analyse incidents and Case History to gain incite into the actions that the users are taking when managing their Cases. Report on user performance and key metrics to ensure the appropriate processes and workflows are being followed correctly.
Fast
versaCase has been specifically designed for high performance with efficient code architecture, multi-threading, asynchronous calls to the server and custom database indexes targeted toward the specific usage of the business over time. We challenge any Case Management Software out there to match our speed.
Powerful
All that speed can only get you so far if you don’t have the tools to do what you need. That is why versaCase has been designed as a full enterprise level system offering powerful features such as Workflow Automation, integrated CRM, Customer Portals, Graphical Reporting, Automation State Machine, Web Forms, Knowledge Base and more. In edition to the versaCase modules there are various companion tools for integration with other third party applications.