versaCase has been carefully designed to include everything a business needs in an integrated Case Management Software Suite. One of the many things versaCase excels in is HR Services and Delivery.
The three core components of HR service delivery tools are HR Case Management, an HR Knowledge base, and a Self-service Portal. Case Management is arguably the core component of HR service delivery. So let’s take a look at the advantages of case management from the perspective of an HR organisation.
Think of a case as a request. Requests can come from employees, managers, pre-hires and new-hires, HR Business Partners, and external persons or organisations.
Each request needs to be recorded, along with key information about the requester, the category and subcategory of the request and the source of the request (e.g. email, self-service, telephone, chat).
An HR case management solution delivers five key features that enable efficiency, time savings and customer satisfaction. Those five are Dashboards, SLA’s, Collaboration tools, Workflow automation and Analytics.
versaCase has been carefully designed to ensure it delivers on all key features as well as being flexible enough to adapt to other business requirements.