As well as being email enabled, versaCase has integrated Telephony features which will automatically open new cases upon the operator answering an incoming phone call.
There are now many different phone systems to choose from. Many of these phone systems offer a soft phone or desktop software for displaying incoming caller identification or the ability to park and transfer calls.
versaCase integrates with the phone system by launching a URL. Provided the phone system software can launch a URL or be easily extended to do so, the calling software will be able to expose ticket management functionality available within versaCase