Inbound Email
Still using a shared mailbox? The business people will know just how unorganised and messy these can get. Time to end the hassle and disarray that comes with managing a shared mailbox. versaCase’s fully email enabled Case Management Software can organise and process inbound and outbound emails into self contained Cases that can be tracked and reported on with ease.
Workflow Automation
Streamline accuracy and efficiency in your organisation with versaCase’s Workflow Automation. In today’s world of increasing complexity there is a drive towards process and workflow automation. Don’t waste time and money getting bogged down manually managing workflows when versaCase can control and manage this for you. It’s about working smarter not harder!
CRM
versaCase comes with a built-in, fully integrated CRM system allowing you to support and connect with your contacts all within a single platform. Leverage powerful CRM analytics and reporting to gain incite about the behaviour and needs of contacts and associates for your organisation.
Customer Portal
How you allow your clients and contacts to interact with your business sets the tone for entire relationship. Create a lasting and professional impression by providing them with an intuitive platform for interacting with your business. versaCase’s Customer Portal is a rich user interface that enables clients to view and raise new requests, update current requests and manage tasks assigned to them.
Knowledge Base
Assist your clients and users to find the information they need. versaCase includes a Knowledge Base allowing articles and solutions to be published via the system and accessible to users and non-users of versaSRS.
Reporting
The power of the versaCase Case Management Software is truly realised with its built-in Reporting module. Get the most out of your data and drive decision-making with graphical reports and dashboards to track and display key metrics about your users and clients. Businesses these days simply cannot afford to fly blind and hope for the best.
Telephony
As well as being email enabled, versaCase has integrated Telephony features which will automatically open new cases upon the operator answering an incoming phone call.
Web Forms
Streamline custom business processes with Web Forms. The versaCase Form Builder can be used to create customised Web Forms to guide user input and automatically categorise Cases when they logged into the Case Management Software.