Assist your clients and users to find the information they need. versaCase includes a Knowledge Base allowing articles and solutions to be published via the system and accessible to users and non-users of versaSRS.
Custom Publishing
Publish articles to everyone or only publish to specific Teams. Publishing Control allows for the creation of a tailored and secure Knowledge Base solution that has the right information available to the right people.
Search
the versaCase Knowledge Base allows for standard and full-text searching of articles giving the users search for key words and filter by category.
Customer Portal Access
Knowledge Base articles can be selectively published to the Customer Portal allowing contacts outside the versaCase user base to access specific information relevant to them.