Responsive Design
A responsive graphical user interface will scale appropriately for use on any device, tablet or smart phone.
View & Manage Cases
Clients and contacts can access the Customer Portal to view and manage their own requests and even run specified reports to track progress.
Service Catalogue
A fully integrated Service Catalogue offers a custom service menu that clients can use to make specific service requests with a guided template. These requests can then be logged and routed to the correct Queue and automatically categorised appropriately.
Knowledge Base
The versaCase Knowledge Base has been integrated into the Customer Portal so support articles and other relevant information can easily be published and available to the Portal users.
Tasks & Approvals
Tasks and Approvals can a assigned to contacts and can be accessed and manged by them through the Customer Portal which feeds back into the versaCase Case Management Software.
Chat
The versaCase Customer Portal offers a chat window where contacts can chat with users in versaCase to assist with issues and enquiries they might have.
Reports
versaCase Reports can be published to the Customer Portal to allow contact or customers to view particular reports that are relevant to them. For example a Case Progress Report could be published to allow the Portal users to easily see the progress of all their open Cases in a graph format.